Pokemon Scarlet and Violet’s release has been plagued by bugs, ranging from weird graphical glitches to useful exploits to a more frustrating set of gameplay bugs and performance issues. Coupled with complaints about the game’s design, some fans have decided to request refunds for their copies of Pokemon Scarlet and Pokemon Violet.
Soon after the game’s release, threads started popping up on the Pokemon subreddit with players documenting their attempts to request refunds from Nintendo customer service. While the Nintendo eShop has a firm policy that prohibits refunds due to change of mind, accidental purchase, or because players don’t like the game, it will honor refunds for defective products.
Players must go through customer service to request a refund, where they will speak with a Nintendo representative to support their case. Most Reddit users who have posted about successful refunds say they used performance issues and game bugs to argue that the game is defective and requires a refund. User u/Hotdog_Daddy even claimed that “the rep actually told me that given the situation regarding the Pokemon S/V situation, he would escalate my case to get the refund approved.”
So far players have reported successful refunds in some regions, with some countries having strong consumer protection laws that give customers the right to refunds in cases where a product is faulty or different from what was advertised. Not all were refund applicants, however, and others said the process to be accepted for a refund was deliberately tedious.
Pokemon Violet barely runs on my OLED Switch, there are bugs everywhere, it runs at 20 FPS or lower and the class scene just hurts my eyes. I’m asking for a refund for this, because it can’t be played directly. I guess it’s not something they do.#PokemonScarletViolet pic.twitter.com/HXPr79tBSJ
— SantaSkeffi | Goddess of Dreams (PRE-DEBUT) (@Skeffi__) November 22, 2022
Nintendo has not released any official statement regarding Pokemon refunds at this time. While complaints about performance issues are widespread, it’s unlikely that Pokemon Violet and Scarlet will reach the same level of extended refunds that prompted Cyberpunk 2077 to offer an unconditional refund window after its release. Despite its problems, Pokemon Violet and Scarlet has sold a huge number of units since its release, setting records not only for the Pokemon series, but for Nintendo games in general.
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