Facial Recognition Tech Booted Girl Scout Mom From Rockettes Show

  • A mum has been banned from seeing the Rockettes after being flagged by facial recognition technology.
  • The law firm where the mom works is part of the lawsuit against a subsidiary of MSG Entertainment, which runs Radio City Music Hall.
  • MSG Entertainment confirmed to Insider that the mom was not allowed in, even though she is not involved in the case.

A mom who went to see the famed Rockettes play at New York’s Radio City Music Hall with her daughter and the child’s Girl Scout troop was kicked out after facial recognition technology flagged her as blacklisted.

Kelly Conlon, an attorney in New Jersey, retired from the theater last month and was unable to see the Christmas Spectacular show.

“I was just a mom taking my daughter to see a Christmas show,” Conlon told NBC New York, which first reported the ordeal on Monday.

The mom said she ended up “waiting outside” for the duration of the 90-minute performance, which was watched by her daughter, scouts and other mothers.

“It was embarrassing. It was disappointing,” Conlon told the news outlet.

Conlon, a partner at the personal injury law firm Davis, Saperstein and Salomon, said security guards at her venue met with belts after she went through metal detectors.

“It was about the same time, I think, for me, going through the metal detector, that I heard over the intercom or loudspeaker,” Conlon said. “I heard them say ‘woman with long dark hair and gray scarf.’

Conlon added, “They knew my name before I told them. They knew the company I was involved with before I told them. And they told me I wasn’t allowed to be there.”

The mother, who was asked to provide identification, said she was told that “our [facial] recognition got you.”

Signage inside Radio City Music Hall notifies patrons that the venue uses “a variety of security measures, including Facial Recognition using Biometric ID Information.”

The law firm where Conlon works is involved in active litigation against a restaurant affiliated with Madison Square Garden Entertainment, the venue’s owner.

Conlon said she was denied entry to the venue even though she does not practice law in New York and is not working on any legal case against MSG Entertainment.

MSG Entertainment defended its actions to Insider on Wednesday, saying the company prohibits anyone the company is suing MSG from attending any event at its venues — even if the lawyer is not directly involved in the case.

“While we understand that this policy is frustrating to some, we cannot ignore the fact that litigation creates an inherently adversarial environment,” MSG Entertainment said.

MSG Entertainment said Conlon’s company was sent two letters on October 28 and days before the Christmas Spectacular show on November 14.

The company continued, “In this particular case, only the one attorney who chose to attend despite advance notice that she would be denied entry was not allowed in, and the rest of her group—including the Girl Scouts—were all able to watch and enjoy the show.”

MSG Entertainment’s policy barring lawyers from companies pursuing active litigation against the company went into effect in June.

According to policy, these lawyers are only allowed to return to MSG Entertainment events after the legal cases are over.

Samuel Davis, a partner at the law firm where Conlon works, blamed MSG Entertainment for the incident.

“To separate a mother from her daughter and the detectives who were watching over her and to do it under the guise of protecting any disclosure of litigation information is absolutely absurd,” Davis told NBC New York.

“The fact that they’re using facial recognition technology to do this is scary,” he said. “It’s un-American to do that.”

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